Before you email

A lot of common questions already have answers. You may find what you need faster here:

• FAQ → how bookings, GMs, and platform rules work.
• Refund policy → what the refund process looks like. Cancellations, no-shows and how disputes work.
• Code of conduct → how to behave, and how you can expect others to behave, at the table and on the platform.

How to write a great support ticket

The more context you share up front, the faster we can help. Please include:

1. A clear subject line. Something like "Refund request — booking #1234" rather than "Help".
2. The email on your sixsided account. If it's different from the one you're writing from, you must tell us. We verify account ownership before discussing any booking details.
3. Booking or session ID. You can find these in My Bookings.
4. What you expected to happen. One or two sentences. This helps us understand the issue from your perspective, and ensures we're solving the right problem. For example, "I expected to see a confirmation email after booking" or "I expected to be able to message my GM after the session started".
5. What actually happened. Dates, times, any error messages, and what device or browser you were using. If it's a player conduct issue, a description of what was said or done, and when.
6. Screenshots or links. Attachments go a long way — a screenshot of the issue usually answers our first follow-up question.
7. What you've already tried. This saves us suggesting things you've ruled out. If you haven't tried anything yet, that's totally fine.